Veteran Service Dogs Organization – Restoring Hope to Dogs and Veterans.

Donation Refund Policy

We are grateful for your donation and support of our organization. Donations are normally non refundable but if you have made an error in making your donation or change your mind about contributing to our organization please contact us. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

Automated Recurring Donation Cancellation

Ongoing support is important to enabling projects to continue their work, so we encourage donors to continue to contribute to projects over time. But if you must cancel your recurring donation, please notify us immediately.

Product returns

You have 30 calendar days to return an item from the date it was shipped.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

You will need to provide your receipt or proof of purchase.

Product refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund once we have inspected the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will typically receive your refund within 3 days depending on our merchant and your card issuers policies.

Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping and cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

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